Extension Troubleshooting

Extension Visibility

If an extension is installed in your brand, but it's not visible, then it could be because the user trying to access it is a user type that doesn't have access to the extension. Extensions are automatically enabled for "Global User Types" and must be manually enabled for other user types by a Brand Administrator in the Admin UI. Follow the Qualtrics support docs for updating user type permissions for extensions.

Unique Global User Types

User Type Name	User Type ID
`Account Manager`	`UT_3VnyVSRBsrxYZ0x`
`Account Manager`	`UT_5pcNil0ASUOfO2V`
`Basecamp Training Account`	`UT_e3QuBEgyc4MrBI1`
`Brand Administrator`	`UT_BRANDADMIN`
`CoreXM Standard`	`UT_0Ptt4k4DTMlq5JH`
`CoreXM Standard`	`UT_6J7y4rMLOJP5hWJ`
`CX Administrator`	`UT_CXADMIN`
`CX Participant`	`UT_CX_PARTICIPANT`
`CX Tickets Participant`	`UT_CX_TICKETS_PARTICIPANT`
`Default Self-Enrollment Type`	`UT_SELFENROLLMENT`
`Division Administrator`	`UT_DIVISIONADMIN`
`Employee Insights Admin`	`UT_EIADMIN`
`EX Administrator`	`UT_EXADMIN`
`Free Account`	`UT_FREEACCOUNT`
`Free Trial Account`	`UT_FREETRIALACCOUNT`
`Free_Account_Academic`	`UT_9oTW6qhdxlZrdhH`
`Free_Account_Business`	`UT_1UexWdXYTJ45Tet`
`Free_Account_Gov_Nonprofit`	`UT_eXt9Q5GU3KK35nD`
`Free_Account_Personal`	`UT_87yE2WSANLymIBv`
`Full Trial`	`UT_5hIxADmZZF1O2jy`
`Multi-Brand Administrator`	`UT_MULTIBRANDADMIN`
`Panel Provider API User`	`UT_4JigLqMuSNKVgTb`
`Panel Provider API User`	`UT_6RsmRaeV8EjnrQp`
`Participant`	`UT_PARTICIPANT`
`Project Execution`	`UT_5AXhuWUAokDnUep`
`Q Lite - 2nd Year`	`UT_0kuHRSQccWrn6UB`
`Q Lite 082015299`	`UT_3KQJfms4IoZEwdL`
`Q Lite 082015299`	`UT_9YRcTbDa9KbfduB`
`Q Lite 082016299`	`UT_8JndRCcxjQtafwV`
`Q Lite 112015299`	`UT_2bDphrj3daLhc5n`
`Q Plus 082016599`	`UT_6Ps7dYXIH65Revj`
`Q_Lite`	`UT_cMv53qh6sWMYTsh`
`Q_Plus`	`UT_9FtGiflvxeXFBQ1`
`Qualtrics`	`UT_8v0JhaZYRAMdHCs`
`RC_ESSENTIALS`	`UT_6G8RmaRu36xw1z7`
`RC_ESSENTIALS`	`UT_6sO2USuQIBkj0Y5`
`RC_STARTER`	`UT_9R1jHqLg7Ple5WR`
`RC_STARTER`	`UT_bJJwkHfmer5ZTtH`
`Self-Enrolled User`	`UT_3gagqEwoURdNhDS`
`Server Administrator`	`UT_SERVERADMIN`
`Shared Survey User`	`UT_SHARED`
`Single Project - Panel`	`UT_3R6IAOTDfoIYFZa`
`Standard - Qualtrics`	`UT_1RJoDAzzMgNz1OJ`
`Standard - Qualtrics`	`UT_3dBUKOs5wAT2mLW`
`Standard - Qualtrics`	`UT_bJlUgb3fWHCRzaR`
`Standard - Qualtrics - no limits`	`UT_4SjjZmbPphZGKDq`
`Standard - Qualtrics - wSurveyLimits`	`UT_5mBqn4vcJojrbr6`
`Standard Account`	`UT_9od1enVtTulsEwA`
`Standard Participant`	`UT_STANDARD_PARTICIPANT`
`Tier 1 - JP`	`UT_5d9QdndtTNeufWJ`
`Tier 2 - JP`	`UT_8ktUHEukJl9DRjv`
`Tier 3 - JP`	`UT_cupMPO78j4w9wRT`
`360 Administrator`	`UT_THREESIXTYADMIN`
`Vocalize User`	`UT_2c6FLGoehcbvqLz`
`Vocalize User`	`UT_escWnJsFUhDYYbX`
`Vocalize User - no address book`	`UT_5zowKRstaEZpk0J`

Extension Visibility​

Unique Global User Types​

Extension Visibility

Unique Global User Types