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Update Ticket

PUT 
/tickets/:ticketKey

Using the ticket key, update the ticket. There are a few key things to note.

  1. At least one key is required in the body to update the ticket
  2. Once assigned, you cannot unset the ownerId, ticketTeamId, or ticketGroupId
  3. If a parameter is not included in the body, the field will not be updated.
This API call is only available to organizations that have purchased Closed Loop Follow Up. Organizations not enrolled will receive a 403 with the error code TIK_1.1.
Administrator Request

To update the ticketTeamId and ticketGroupId, you must be a Qualtrics Brand Administrator or Qualtrics Tickets Admin

Request​

Responses​

Ticket update successful.