XMD API Rate Limit Change (May 2024)
What is the Change?
In an effort to ensure a reliable experience for all of our customers, Qualtrics Public API is adjusting the rate limit for the following endpoints. These changes will take effect on May 22th, 2024.
If a call is made that exceeds the limit for these endpoints, the call will fail with a 429 error code.
| Endpoint | Path | Old Rate Limit | New Rate Limit |
|---|---|---|---|
| Search Directory Contacts | POST /API/v3/directories/{directoryId}/contacts/search | 3000 | 500 |
| Remove Transaction from Transaction Batch | DELETE /API/v3/directories/{directoryId}/transactionbatches/{batchId}/transactions/{transactionId} | 3000 | 500 |
| Delete Transaction Batch | DELETE /API/v3/directories/{directoryId}/transactionbatches/{batchId} | 3000 | 500 |
| Create Transaction Batch | POST /API/v3/directories/{directoryId}/transactionbatches | 3000 | 500 |
| Create Sample | POST /API/v3/directories/{directoryId}/samples | 3000 | 500 |
| Create Sample Definition | POST /API/v3/directories/{directoryId}/samples/definitions | 3000 | 500 |
| Delete Sample Definition | DELETE /API/v3/directories/{directoryId}/samples/definitions/{sampleDefinitionId} | 3000 | 500 |
| Create Mailing List | POST /API/v3/directories/{directoryId}/mailinglists | 3000 | 500 |
| Update Mailing List | PUT /API/v3/directories/{directoryId}/mailinglists/{mailingListId} | 3000 | 500 |
| Delete Mailing List | DELETE /API/v3/directories/{directoryId}/mailinglists/{mailingListId} | 3000 | 500 |
| List Distribution Links | GET /API/v3/distributions/{distributionId}/links | 3000 | 500 |
| Get Transaction Contacts Import Status | GET /API/v3/directories/{directoryId}/mailinglists/{mailingListId}/transactioncontacts/{importId} | 3000 | 500 |
What Action Do I Need to Take?
Please ensure that any calls to the endpoints listed above are made at a rate of 500 requests a minute maximum. If you need a rate limit increase, please reach out to your XM Success Representative.
What if I have Questions?
If you have a question about Public API Rate Limits, please visit the Public API documentation site. It’s also always worth checking the XM Community to see if any other users have the same question. If you’d rather speak to a specialist, our Support Team is always ready to assist. To contact them, please log into your Customer Success Hub.